Samco Tech Store provides a one-month warranty on the items it sells.
What the warranty covers
The warranty covers faults that are found after purchase, within one month of the date you received the item.
What the warranty does not cover
- Faults caused by the user, including physical damage, liquid damage, misuse and unauthorised repair or opening of the item.
- Damage caused by power surges or the use of an unsuitable charger or power source.
- Software problems caused by viruses, or by programs installed or changes made after purchase.
- Normal cosmetic wear on UK-used and refurbished items that was visible when the item was sold.
How to make a warranty claim
- Contact us on WhatsApp 08160912913 within the warranty period.
- Tell us the item you bought, the date of purchase and the fault you have found. Photographs or a short video help.
- We will assess the fault and tell you how we will resolve it. We may ask you to bring or send the item to us for inspection.
The final decision on whether a fault is covered rests with Samco Tech Store after inspection of the item.
